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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Privacy at a Glance

At Reddy Trendz, we are committed to protecting your privacy and being transparent about how we handle your personal information.

We Collect
Only necessary information for your orders and to improve our services
We Protect
Your data with industry-standard security measures
We Respect
Your choices about how we communicate with you
We Never Sell
Your personal information to third parties

Table of Contents

1. Information We Collect

We collect various types of information to provide and improve our services to you:

Personal Information You Provide

  • Contact Details: Name, email address, phone number, shipping address
  • Account Information: Username, password, profile preferences
  • Payment Information: Credit/debit card details, billing address (securely processed through payment gateways)
  • Communication Data: Messages, feedback, and queries you send to us
  • Order Details: Products purchased, size preferences, order history

Automatically Collected Information

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent, click patterns
  • Location Data: General location based on IP address for shipping calculations
  • Cookies Data: Session and preference cookies (see Cookies section below)

Note on Sensitive Data

We do not collect sensitive personal information such as race, religion, political opinions, or health data unless voluntarily provided for specific purposes (e.g., custom sizing for medical conditions).

2. How We Use Your Information

Your information is used for the following purposes:

Purpose Information Used Legal Basis
Order Processing Contact details, payment info, shipping address Contract fulfillment
Customer Support Contact info, order history, communication data Legitimate interest
Marketing Communications Email address, preferences, purchase history Consent (opt-in)
Service Improvement Usage data, device info, feedback Legitimate interest
Fraud Prevention Transaction data, IP address, device info Legal obligation

3. Data Sharing & Disclosure

We may share your information with trusted third parties only for specific purposes:

Shipping Partners

We share your name, address, and phone number with logistics companies like Delhivery, Blue Dart, etc., for order delivery.

Payment Processors

Payment information is shared securely with Razorpay, Stripe, etc., for transaction processing. We don't store full card details.

Service Providers

Email service providers, cloud hosting, analytics tools - all bound by strict confidentiality agreements.

Legal Requirements

When required by law, court order, or government authorities for legal compliance or protection of rights.

Our Promise

We NEVER sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

4. Data Security Measures

We implement robust security measures to protect your personal information:

Security Features

  • SSL Encryption: All data transmissions are encrypted using 256-bit SSL technology
  • Secure Payment: PCI-DSS compliant payment processing
  • Access Control: Limited access to personal data to authorized personnel only
  • Regular Audits: Security assessments and vulnerability testing
  • Data Backup: Regular encrypted backups and disaster recovery plans

Your Responsibilities

While we secure our systems, you should also:

  • Keep your account password confidential and use strong passwords
  • Log out of shared computers after use
  • Keep your devices and antivirus software updated
  • Avoid using public Wi-Fi for transactions

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.

What Are Cookies?

Cookies are small text files stored on your device that help us remember your preferences and improve site functionality.

Essential Cookies

Required for basic site functionality - cannot be disabled.

Analytics Cookies

Help us understand how visitors use our website.

Functional Cookies

Remember your preferences and cart items.

Marketing Cookies

Used for personalized advertising (opt-in required).

Cookie Control: You can manage cookies through your browser settings. Note that disabling cookies may affect site functionality.

6. Your Rights & Choices

You have the following rights regarding your personal data:

Right to Access

Request a copy of the personal data we hold about you.

Right to Correction

Request correction of inaccurate or incomplete data.

Right to Deletion

Request deletion of your personal data under certain conditions.

Right to Object

Object to processing of your data for specific purposes.

Right to Portability

Receive your data in a structured, commonly used format.

Marketing Opt-Out

Unsubscribe from marketing emails at any time using the link in our emails.

To exercise these rights, contact us at privacy@reddytrendz.shop. We will respond within 30 days.

7. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Important Notice for Parents

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

  • Notification: Significant changes will be notified via email or website notice
  • Effective Date: Updates become effective when posted on this page
  • Review: We encourage periodic review of this policy
  • Continued Use: Continued use of our services after changes constitutes acceptance

Last Updated: November 15, 2023

Version: 2.1

Questions About Privacy?

Contact our Data Protection Officer for any privacy-related concerns or to exercise your rights.

Email DPO Contact Support Call: +91 91587 90012

Response Time: Within 48 hours for privacy-related queries