Our Return Policy
At Reddy Trendz, we offer a hassle-free 15-day return policy from the date of delivery. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange.
- 15-Day Return Window: Items can be returned within 15 days of delivery
- Unworn & Unwashed: Items must be unworn, unwashed, and in original condition
- Original Packaging: All tags and labels must be intact
- Free Returns: We offer free pickup for returns in most areas
- Proof of Purchase: Original invoice or order number required
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Please Note: These items are non-returnable unless defective
- Innerwear, socks, and hosiery (for hygiene reasons)
- Customized or personalized items
- Items marked as "Final Sale" or "Non-Returnable"
- Damaged items due to customer mishandling
- Items without original tags and packaging
Refund Process
Once we receive your returned item, we'll inspect it and process your refund. Here's our refund process:
1
Initiate Return
Contact our customer service or use the online return portal to initiate your return request.
2
Pickup Scheduled
We'll schedule a free pickup from your location within 2-3 business days.
3
Quality Check
Our team will inspect the returned items within 3-5 business days of receipt.
4
Refund Processed
Once approved, refund will be processed to your original payment method within 5-7 business days.
Refund Timeline: Refunds typically appear in your account within 7-10 business days from return initiation.
Size Exchange
Got the wrong size? No problem! We offer free size exchanges within 15 days of delivery.
- Free Exchange: No additional charges for size exchange
- Same Product Only: Exchange for same product in different size
- Subject to Availability: Dependent on stock availability
- Quick Process: New item shipped within 24 hours of approval
Frequently Asked Questions
How do I initiate a return?
You can initiate a return by contacting our customer service at +91 91587 90012 or emailing support@reddytrendz.shop. You'll need your order number and product details.
How long does the refund take?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. It may take an additional 3-5 business days for the refund to reflect in your account.
Can I exchange an item?
Yes, we offer free size exchanges within 15 days of delivery. Contact our customer service team to arrange an exchange.
Who pays for return shipping?
We offer free return pickup for most locations. In some remote areas, return shipping charges may apply, which will be communicated to you before the pickup.
What if I receive a damaged item?
If you receive a damaged or defective item, contact us within 48 hours of delivery with photos of the damage. We'll arrange a free replacement or refund.